Terms & Conditions

TERMS & CONDITIONS.

These Terms and Conditions are effective from 01/10/2021 (version 1.0). All previous terms and conditions are cancelled.

A. INTRODUCTION

1. By using, visiting and/or accessing any part (including, but not limited to, sub-domains, source code and/or website APIs, whether visible or not) of the betpesa.co.ke website or mobile application or any other websites or applications that we own or operate (the “Website”) and/or registering on the Website, you enter into a contract with BetPesa and agree to be bound by (i) these Terms and Conditions; (ii) our Privacy Policy; (iii) our Cookies Policy and (iv) the Rules applicable to our betting or gaming products as further referenced at paragraph 2 below (together the "Terms"), and are deemed to have accepted and understood all the Terms.

Please read the Terms carefully and if you do not accept the Terms, do not use, visit or access any part (including, but not limited to, sub-domains, source code and/or website APIs, whether visible or not) of the Website. The Terms shall also apply to all betting or gaming via mobile devices including downloadable applications to a mobile device (as if references to your use of the Website were references to your use of our USSD betting and/or mobile devices betting facilities).

 

2. Where you play any game, or place a bet or wager, using the Website, you accept and agree to be bound by, the Rules which apply to the applicable products available on the Website from time to time.

 

3. We may need to change the Terms from time to time for a number of reasons (including to comply with applicable laws and regulations, and regulatory requirements). All changes will be published on the Website. The most up to date Terms will be available on the Website. When a material change is carried out on the Terms and Conditions the customer will be requested to accept the new terms and conditions before proceeding. Once accepted, the new terms and conditions will come into effect thereon. Should you, due to any possible changes, not wish to continue using the services of BetPesa anymore, you can withdraw all of your available funds and close the account.

 

4. Reference to "you", "your" or the "customer" is reference to any person using the Website or the services of BetPesa and/or any registered customer of BetPesa.

5. As you are aware, the right to access and/or use the Website (including any or all of the products offered via the Website) may be illegal in certain countries. You are responsible for determining whether your accessing and/or use of the Website is compliant with applicable laws in your jurisdiction and you warrant to us that gambling is not illegal in the territory where you reside.

6. BetPesa is committed to providing excellent customer service. As part of that commitment, BetPesa is committed to supporting responsible gambling. Although BetPesa will use its reasonable endeavours to enforce its responsible gambling policies, BetPesa does not accept any responsibility or liability if you nevertheless continue gambling and/or seek to use the Website with the intention of deliberately avoiding the relevant measures in place and/or BetPesa is unable to enforce its measures/policies for reasons outside of BetPesa’s reasonable control.

 

B. YOUR BETPESA ACCOUNT

1. Application

1.1 All applicants must be over 18 years of age and of legal capacity to place a bet/wager or register with BetPesa. BetPesa reserves the right to ask for proof of age from any customer and suspend their account until satisfactory documentation is provided. BetPesa takes its responsibilities in respect of under age and responsible gambling very seriously. 

1.2 All customers must register personally, and information supplied when registering with the Website (including without limitation full name, date of birth, address, contact email and personal telephone number) MUST be your information and be accurate and complete in all respects. Where this is not the case, we reserve the right to suspend the account and treat any deposits into the gambling account as being invalid (and any winnings arising from such deposit as void). Where an account is suspended, the relevant customer should Contact Us.

1.3 By accepting the Terms and/or registering to use the Website you hereby agree that we shall be entitled to conduct any and all such identification, credit and other verification checks from time to time that we may require and/or are required by applicable laws and regulations (including without limitation for the purpose of complying with anti-money laundering laws and regulations) and/or by the relevant regulatory authorities for use of the Website and our products generally. You agree to provide all such information as we require in connection with such verification checks. We shall be

entitled to suspend or restrict your account in any manner that we may deem to be appropriate, until such time as the relevant checks are completed to our satisfaction.

1.4 Customers will open only one account. Should we identify any customer with more than one account we reserve the right to treat any such accounts as duplicate and thereby suspend the account and withhold all monies in the accounts.

1.5 Customers should keep their registration and account details up to date. This, and your account information, may be amended in the Personal section of the Website. If you require any assistance, please Contact Us.

1.6 BetPesa reserves the right to refuse to register any customer account application at its sole discretion.

 

2. Account Details

2.1 BetPesa allows all its customers to choose their own Username and Password combination for their account and also a 4 - 8 digit Passcode for accessing BetPesa apps on their mobile devices. Customers must keep this information secret and confidential as you are responsible for all bets/wagers placed on your account and any other activities taking place on your account.

2.2 Bets will stand if your Username and Password have been entered correctly or if your account has been accessed via Touch ID, Fingerprint log in, Face ID, Passcode or the ‘Keep me logged in’ facility (whether or not authorised by you), subject to there being sufficient funds in the account.

2.3 If, at any time, you feel a third party is aware of your Username, Password and/or Passcode you should change it immediately via the Website. Should you forget part or all of your combination, please Contact Us.

2.4 If you activate Touch ID, Fingerprint log in, Face ID, Passcode and/or the ‘Keep me logged in’ facility and feel that a third party could be accessing your account via any of these methods then you should immediately disable Touch ID, Fingerprint log in, Face ID, Passcode and/or the ‘Keep me logged in’ facility from all of your devices and Contact Us. You are responsible for the security of your device(s) and for all bets/wagers placed on your account and any other activities taking place on your account.

2.5 For bets placed by USSD/SMS, you are responsible for all transactions where your name and account number or name and username are correctly quoted (whether or not authorised by you). If you nominate another person as an authorised user of your account, you shall be responsible for all transactions such person makes using the relevant account details. Should you lose your account details or feel that someone else may have your account details, please Contact Us.

2.6 The current balance and transaction history of your account may be viewed at any time once you have logged into your account on the Website.

 

 

 

 

 

3. Personal Details

3.1 BetPesa will only process your personal data for the purposes for which it collected it, namely to provide you with an online betting service. Such information includes your name, address, date of birth, email address and telephone number. Subject to paragraph B.3.3 below, your information will only be seen or used by those who need to access your data to provide you with a service.

3.3 BetPesa does not, unless you opt to allow us to do so, share your data with any other third party. However, at times we may be required by law or legal process to disclose your personal information. We may also disclose information about you if we believe that disclosure is necessary for the public interest.

3.4 You have a right to access your data and request it to be changed or deleted. If you wish to do so, please Contact Us.

 

4. Suspension and Closure

4.1 If you want to close your account, please Contact Us. Any negative balance on your account will fall immediately due and payable to BetPesa, and your account will not be closed until the relevant amount owed to BetPesa is paid in full.

4.2 BetPesa reserves the right to close or suspend your account at any time and for any reason. Without limiting the preceding sentence, BetPesa shall be entitled to close or suspend your account if:

(a) BetPesa considers that you have used the Website in a fraudulent manner or for illegal and/or unlawful or improper purposes;

(b) BetPesa considers that you have used the Website in an unfair manner, have deliberately cheated or taken unfair advantage of BetPesa or any of its customers or if your account is being used for the benefit of a third party;

(c) BetPesa considers that you have opened or are using any additional accounts to conceal your activity or to avoid measures put in place on other active or inactive accounts;

(d) BetPesa considers that you have deliberately provided incomplete or inaccurate information when registering with the site or during of our verification processes;

(e) BetPesa is requested to do so by the police, any governmental or other regulatory authority, court or other authority of competent jurisdiction, law or applicable regulation;

(f) BetPesa considers that any of the events referred to in (a) to (e) above may have occurred or are likely to occur; or

(g) you become bankrupt;

(h) your account is deemed to be dormant and its balance is, or reaches zero or is otherwise closed in accordance with paragraph B.5.1 below.

 

 

 

4.3 If BetPesa closes or suspends your account for any of the reasons referred to in (a) to (g) above, you shall be liable for any and all claims, losses, liabilities, damages, costs and expenses incurred or suffered by BetPesa (together “Claims”) arising therefrom and shall indemnify and hold BetPesa harmless on demand for such Claims. In the circumstances referred to in (a) to (e) above (“Prohibited Events”), BetPesa shall also be entitled to void any bets or other activity and withhold and/or retain any and all amounts which would otherwise have been paid or payable to you (including any winnings, Bet Credits or bonus payments) that are attributable to a Prohibited Event or up to an amount no greater than any amount previously withdrawn by you where that amount withdrawn is attributable to a Prohibited Event.

 

5. Dormant Accounts

5.1 BetPesa will apply an Administration Fee to all accounts that have been ‘inactive’ for a consecutive period of at least 365 days in accordance with the following procedure. An account is deemed to be ‘inactive’ during any period in which none of the following actions take place in relation to it: (i) a successful deposit; (ii) a Sports bet is placed; or (iii) participation in any Casino, Virtuals, or Games product.

(a) If your account remains ‘inactive’ for a continuous period of 365 days then your account shall be deemed to be ‘dormant’ and, if the balance on your account is zero, your account will be closed and no fee shall apply.

(b) If, on being deemed to be dormant, your account has a positive balance, BetPesa shall take reasonable steps to notify you using the details you provided during your registration process (or as updated by you).


5.2 You can ‘reactivate’ your account by: (i) making a successful deposit; (ii) placing a Sports bet; or (iii) playing/taking part in any Casino, Virtuals, or Games product.

5.3 You can request a refund of any Administration Fees by contacting our Customer Service department.

 

 

 

C. YOUR FINANCES

1. Deposits and Wagers

1.1 You may only bet/wager with the amount of cleared funds held in your account. Accordingly, if you want to place bets or participate in gaming, you must deposit monies into your account. Further details of how to deposit, withdraw and transfer funds can be found at Deposits/Withdrawals.

1.2 You should only deposit money into your account, for the purpose of you using such money to place bets/wagers on the Website. We shall be entitled to suspend or close your account if we reasonably consider or have reason to believe that you are depositing funds without any intention to place sporting and/or gaming stakes. In such circumstances we may also report this to relevant authorities.

1.3 No credit will be offered by any employee of BetPesa, and all bets must be supported by sufficient funds in the customer account. BetPesa reserves the right to void any bet/wager which may have inadvertently been accepted when the account did not have sufficient funds to cover the bet/wager. Should funds be credited to a customer's account in error it is the customer's responsibility to inform BetPesa without delay. BetPesa will recover such funds by account adjustment

 

2. Withdrawals

2.1 Where possible, all withdrawals will be processed to the payment account from which the deposits were made. Withdrawal payments can only be made in the name of and to the registered account holder and BetPesa will verify the identity of the customer before any withdrawal is completed.

2.2 For most payment types, withdrawals can be processed by clicking 'Withdraw' on the Website, subject to there being sufficient funds in your betting account. The current maximum withdrawal amount per day is KES 250,000.00 but withdrawal requests for amounts greater than KES 250,000 or currency equivalent may require additional arrangements.

 

 

 

D. BETTING PROCEDURES

1. Placing Bets/Wagers

1.1 BetPesa reserves the right to decline all, or part, of any bet/wager requested at its sole and absolute discretion. All bets/wagers are placed at your own risk and discretion.

1.2 It is the responsibility of the customer to ensure details of their bets/wagers are correct. Once bets/wagers have been placed they may not be cancelled by the customer. Bets can only be changed by the customer using our Edit Bet feature, where this is available. BetPesa reserves the right to cancel any bet/wager at any time.

1.3 Your funds will be allocated to bets/wagers in the order they are placed and will not be available for any other use. BetPesa reserves the right to void and/or reverse any transactions made after a bet/wager has been placed involving allocated funds, either at the time or retrospectively.

 

2. Bet/Wager Confirmation

2.1 Bets/wagers will not be valid if there are insufficient funds in your account.

2.2 A bet/wager that you request will only be valid once accepted by BetPesa’s servers. Each valid bet/wager will receive a unique transaction code. We shall not be liable for the settlement of any bets/wagers which are not issued with a unique transaction code. If you are unsure about the validity of a bet/wager, please check your account history, or Contact Us.

2.3 Should a dispute arise, you and BetPesa agree that the BetPesa transaction log database will be the ultimate authority in such matters.

 

3. Offers

3.1 Where any term of an offer or promotion is breached or there is any evidence of a series of bets placed by a customer or group of customers, which due to enhanced payments, Free Bets, risk free bets, Bet Credits or any other promotional offer results in guaranteed customer profits irrespective of the outcome, whether individually or as part of a group, BetPesa may reclaim the enhanced payment, Free Bet, risk free bet or Bet Credit element of such offers and/or void any bet funded by the Free Bet or Bet Credits. In addition, where there is evidence of such activity, BetPesa may levy an administration charge on the customer up to the value of the Bet Credits, Free Bet, risk free bet or enhanced payment towards the administrative costs incurred in identifying and taking action against the activity.

3.2 BetPesa may reclaim any bonus amount, Free Bets, Bet Credits or enhanced payments that have been awarded in error

3.3 All customer offers are limited to one per person. If BetPesa has reasonable grounds to suspect that a bonus or offer is being claimed by or for the benefit of the same person more than once or by a group of people then it may withdraw the availability of any offer or all offers to that customer or group of customers and/or void any bet funded by the bonus or offer and remove any winnings from such bet.

 3.4 BetPesa may, at any time, make minor amendments to the terms and conditions of any offer or promotion to correct typographical errors or to improve on clarity or customer experience and may cancel any offer or promotion for legal or regulatory reasons.

 

4. Settlement and Payouts

4.1 All bets and wagers are subject to the Betting Coverage provisions (including maximum winnings) set out in Appendix One to these Terms and Conditions.

4.2 BetPesa reserves the right to suspend a market and/or cancel any bet/wager at anytime. When a market is suspended any bets entered will be rejected. BetPesa also reserves the right to cease betting on any markets at any time without notice.

4.3 Should a customer include a non-runner or void selection in a multiple bet/parlay, the bet will be settled on the remaining selections. This includes selections that have been made void where ‘Void if player does not start’ is selected at bet placement.

4.4 Winnings from settled bets/wagers are added to the balance of your betting account. Any funds/winnings credited to an account in error are not available for use, and BetPesa reserves the right to void any transactions involving such funds and/or withdraw the relevant amount from your account and/or reverse the transaction, either at the time or retrospectively.

4.5 BetPesa reserves the right to withhold payment and to declare bets on an event void if we have evidence that the following has occurred: (i) the integrity of the event has been called into question; (ii) the price(s) or pool has been manipulated; or (iii) match rigging has taken place. Evidence of the above may be based on the size, volume or pattern of bets placed with BetPesa across any or all of our betting channels. A decision given by the relevant governing body of the sport in question (if any) will be conclusive. If any customer owes any money to BetPesa for any reason, we have the right to take that into account before making any payments to that customer.

4.6 Where there is evidence of a series of bets each containing the same selection(s) having been placed by or for the same individual or syndicate of individuals, BetPesa reserves the right to make bets void or withhold payment of returns pending the outcome of any subsequent investigation.

4.7 For events where there is no official 'off' declared, the advertised start time of the event will be deemed the 'off'. If for any reason a bet is inadvertently accepted after an event or match has commenced (other than live In-Play betting clearly indicated on the Website), bets will stand providing the final outcome is not known, and that no participant/team has gained any material advantage (e.g. a score, sending off for the other team, etc) at the time the bet was placed. If the outcome of an event/market is known BetPesa reserves the right to void the bet, win or lose. Disputes over times bets are placed will be settled using the transaction log. All times stated on the Website and/or referred to by BetPesa staff relate to Kenyan Time unless stated otherwise.

4.8 In-Play betting - where we have reason to believe that a bet is placed after the outcome of an event is known, or after the selected participant or team has gained a material advantage (e.g. a score, sending off for the other team etc) we reserve the right to void the bet, win or lose.

4.9 If for any reason we are unable to validate the outcome of a particular market (e.g. due to loss of live pictures), all bets will be void, unless settlement of bets is already determined.

4.10 Where a customer gives ambiguous instructions, BetPesa reserves the right to split the amount of monies staked between the potential outcomes. Where this is impractical we reserve the right to void the whole of that bet. In any event, the decision of BetPesa is final.

 

E. USE OF THE WEBSITE

1. Website Content and Permitted and Prohibited Use

1.1 Information or data accessed by you via the Website or any part of it (including, but not limited to, results, statistics, sporting data and fixture lists, odds and betting figures) is for your personal use only and the distribution or commercial exploitation of such information or data is strictly prohibited. No warranty is given as to the uninterrupted provision of such information or data, its accuracy or as to the results obtained through its use. The information is not intended to amount to advice or recommendations and is provided for information purposes only. It should not be relied upon when placing bets/wagers, which are made at your own risk and discretion.

1.2 Any commercial use or exploitation of the whole or any part of the Website, the information or data on the Website (including, but not limited to, results, statistics, sporting data and fixture lists, odds and betting figures), any other information or data on the Website and/or its source code is strictly prohibited.

1.3 The use of automated systems or software to copy and/or extract the whole or any part of, the Website, the information or data on the Website (including, but not limited to, results, statistics, sporting data and fixture lists, odds and betting figures), any other information or data on or contained within or as part of the Website and/or its source code for any purpose (known as "screen scraping") is strictly prohibited.


2. Your Equipment

2.1 Your computer equipment or mobile device and internet connection may affect the performance and/or operation of the Website. BetPesa does not guarantee that the Website will operate without faults or errors or that the BetPesa services will be provided without interruption. BetPesa does not accept any liability for any failures or issues that arise due to your equipment, internet connection or internet or telecommunication service provider (including, for example, if you are unable to place bets or wagers or to view or receive certain information in relation to particular events).

2.2 For customers using a mobile device (including downloadable applications) for the placing of bets/wagers, please note that BetPesa will not be responsible for any damage to, or loss of data from the mobile device that the software is installed on and will also not be responsible for any call, data or other charges incurred whilst using the software.


3. Fair Use

3.1 The Website and BetPesa products may only be used for the purposes of placing bets and wagers on events and/or gaming products.

3.2 You must not use the Website for the benefit of a third party or for any purpose which (in BetPesa’s opinion) is illegal, defamatory, abusive or obscene, or which BetPesa considers discriminatory, fraudulent, dishonest or inappropriate. BetPesa may report to the authorities any activity which it considers to be suspicious and/or in breach of this paragraph.

3.3 BetPesa will seek criminal and contractual sanctions against any customer involved in fraudulent, dishonest or criminal acts via or in connection with the Website or BetPesa's products. BetPesa will withhold payment to any customer where any of these are suspected or where the payment is suspected to be for the benefit of a third party. The customer shall indemnify and shall be liable to pay to BetPesa, on demand, all Claims (as defined in paragraph B.4.3 above) arising directly or indirectly from the customer’s fraudulent, dishonest or criminal act.

 

 


4. Software and Technology Issues

4.1 In order for you to use certain products offered on the Website you may need to download some software (for example, casino games that are made available via a flash player). Also, certain third party product providers may require you to agree to additional terms and conditions governing the use of their products. If you do not accept those third party terms and conditions, do not use the relevant third party software. BetPesa does not accept any liability in respect of any third party software.

4.2 You are only permitted to use any and all software made available to you via the Website for the purpose of using products on the Website and, save to the extent permitted by applicable law, for no other purposes whatsoever.

4.3 We hereby grant to you a personal, non-exclusive, non-transferable right to use the relevant software, for the sole purpose of using/playing products on the Website (including the online casino), in accordance with the following provisions.

(a) You are not permitted to: (i) install or load the software onto a server or other networked device or take other steps to make the software available via any form of "bulletin board", online service or remote dial-in or network to any other person; (ii) sub-license, assign, rent, lease, loan, transfer or copy (except as expressly provided elsewhere in these terms and conditions) your licence to use the software or make or distribute copies of the software; (iii) enter, access or attempt to enter or access or otherwise bypass BetPesa’s security system or interfere in any way (including, but not limited to, robots, or similar devices) with the relevant products or the Website or attempt to make any changes to the software and/or any features or components thereof; or (iv) copy or translate any user documentation provided 'online' or in electronic format. In addition, and except to the minimum extent permitted by applicable law in relation to computer programs, you are not permitted to: (a) translate, reverse engineer, decompile, disassemble, modify, create derivative works based on, or otherwise modify the software; or (b) reverse engineer, decompile, disassemble, modify, adapt, translate, make any attempt to discover the source code of the software or to create derivative works based on the whole or on any part of the software.

(b) You do not own the software. The software is owned and is the exclusive property of BetPesa or a third party software provider company (the "Software Provider"). Any software and accompanying documentation which have been licensed to BetPesa are proprietary products of the Software Provider and protected throughout the world by copyright law. Your use of the software does not give you ownership of any intellectual property rights in the software.

(c) The software is provided "as is" without any warranties, conditions, undertakings or representations. BetPesa does not warrant that: (i) the software will meet your requirements; (ii) the software will not infringe any third party’s intellectual property rights; (iii) the operation of the software will be error free or uninterrupted; (iv) any defects in the software will be corrected; or (v) the software or the servers are virus-free.

(d) In the event of communications or system errors occurring in connection with the settlement of accounts or other features or components of the software, neither BetPesa nor the Software Provider will have any liability to you or to any third party in respect of such errors. BetPesa reserves the right in the event of such errors to remove all relevant products from the Website and take any other action to correct such errors.

(e) You hereby acknowledge that how you use the software is outside of BetPesa’s control. Accordingly, you load and use the software at your own risk. BetPesa will not have any liability to you or to any third party in respect of your receipt of and/or use of the software.

(f) The software may include confidential information which is secret and valuable to the Software Provider and/or BetPesa. You are not entitled to use or disclose that confidential information other than strictly in accordance with these Terms and Conditions.

4.4 While BetPesa endeavours to ensure that the Website is available 24 hours a day, BetPesa shall not be liable if for any reason the Website is unavailable at any time or for any period. We reserve the right to make changes or corrections to or to alter, suspend or discontinue any aspect of the Website and the content or services or products available through it, including your access to it.

4.5 You must not misuse the Website by introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. In particular, you must not access without authority, interfere with, damage or disrupt the Website or any part of it; any equipment or network on which the Website is stored; any software used in connection with the provision of the Website; or any equipment, software or website owned or used by a third party. You must not attack our Website via a denial-of-service attack. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website, software or to your downloading of any material posted on it, or on any website linked to it.


5. Third Party Content

5.1 BetPesa receives feeds, commentaries and content from a number of suppliers. Certain third party product providers may require you to agree to additional terms and conditions governing the use of their feeds, commentaries and content. If you do not accept the relevant third party terms and conditions, do not use the relevant feeds, commentaries or content.

5.2 BetPesa does not accept any liability in respect of any third party feeds, commentaries and content.

5.3 The end user terms and conditions relating to your use of the Racing TV feeds, commentaries and content are set out in Appendix Three to these Terms and Conditions.

5.4 BetPesa does not allow any employee, anyone else in any way connected to such employee or anyone otherwise connected to a third party service provider (to be determined in BetPesa’s absolute discretion) to bet/wager on any market or event where the third party service provider is providing a service to BetPesa. BetPesa will void any bet/wager where it determines in its absolute discretion that such betting/wagering has taken place.

5.5 Where the Website contains links to third party websites and resources, these links are provided for your information only. BetPesa has no control over the content of these sites or resources, and accepts no liability for them or for any loss or damage that may arise from your use of them. The inclusion of a link to a third party website does not constitute an endorsement of that third party’s website, product or services (if applicable).

 

6. Errors

6.1 BetPesa will not be liable for any errors in respect of bets or wagers including where: (i) there is an Obvious Error in the relevant odds/spreads/handicap/totals/Cash Out/Edit Bet amount displayed by BetPesa; (ii) BetPesa continues to accept bets or wagers on closed or suspended markets; (iii) BetPesa incorrectly calculates or pays a settlement amount, including where a bet is Cashed Out for the full settlement amount; or a bet is made void incorrectly, where ‘Void if player does not start’ was selected at bet placement; or (iv) any error occurs in a random number generator or pay tables included, incorporated or used in any game or product.

6.2 Incorrect Price - Prior to the start of an event, In-Play or after the event, where an Obvious Error is identified any bets will stand and be settled at the BetPesa revised price. Where a revised price is deemed less than 1/1000 then bets will be void.

Where there is sufficient time before the start of an event, BetPesa will endeavour to contact the customer and may in our absolute discretion allow the option of cancelling the bet.

6.3 Incorrect Count/Line/Spread/Handicap/Total - Prior to the start of an event, In-Play or after the event, where an Obvious Error is identified any bets will stand and be settled at the count, line, spread, handicap or total taken at the BetPesa revised price except for the following situations:

i) Where a revised price is deemed less than 1/1000 then bets will be void.

ii) Any bet placed on a count, line, spread, handicap or total where the outcome is already known when the bet was placed will be void.

6.4 Incorrect Cash Out or Edit Bet Amount - Prior to the start of an event, In-Play or after the event, any bets that have been Cashed Out by the customer or edited by the customer using our Edit Bet feature where the Cash Out or Edit Bet amount is incorrect (due to an error in the underlying price) will stand and be resettled at the correct amount.

Where a selection is Cashed Out following an incorrect result the selection will be resettled on the correct result.

6.5 Incorrect Void – If ‘Void if player does not start’ was selected at bet placement (specific to Goalscorer markets) and a bet is incorrectly made void where the selected player has actually started the event, the original bet will stand and will be resettled on the correct outcome.

6.6 Where there is sufficient time before the start of an event, BetPesa will endeavour to contact the customer and may in our absolute discretion allow the option of cancelling the bet.

6.7 Incorrect Fixture - Where an incorrect player or team is quoted within a fixture all bets will be void. Such determination to be in BetPesa’s absolute discretion.

6.8 Incorrect Market - If an incorrect market is quoted for any match or event, bets placed on that market will be void; other markets may also be void. Such determination to be in BetPesa’s absolute discretion.

6.9 Late Bets - If for any reason a pre-event bet is inadvertently accepted after a match or event has commenced, bets will be settled as follows:

i) If the event and market is covered In-Play then bets will stand at the revised price at the time the bet was placed (where a revised price is deemed less than 1/1000 then bets will be void), unless the outcome is already known in which case such bets will be void.

ii) If the event or market is not covered In-Play then the bet will stand as long as the selected participant or team has not gained a material advantage (e.g. a score, sending off for the other team etc). Where a material advantage has been gained BetPesa reserve the right to void the bet, win or lose. Any bet placed where the outcome is already known, including In-Play, will be made void.


7. Other

7.1 BetPesa actively monitors traffic to and from the Website. BetPesa reserves the right in its sole discretion to block access where evidence indicative of automated or robotic activity is found.

7.2 BetPesa reserves the right to restrict access to all or certain parts of the Website in respect of certain jurisdictions.

7.3 BetPesa may alter or amend the products offered via the Website at any time and for any reason.

7.4 From time to time, all or part of the Website may be unavailable for use by you because of our maintenance of the Website and/or alteration or amendment of any of the Website products.

7.5 A malfunction or error in a gaming product will void all applicable stakes and returns.

 

F. OUR LIABILITY

1. BetPesa does not accept any liability for any damages, liabilities or losses which are deemed or alleged to have arisen out of or in connection with the Website or its content (including delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person's misuse of the Website or its content or any errors or omissions in content).

2. While BetPesa endeavours to ensure that the information on the Website is correct, BetPesa does not warrant the accuracy or completeness of the information and material on the Website. The Website may contain typographical errors or other inaccuracies, or information that is out of date. BetPesa is under no obligation to update such material. The information and material on the Website is provided “as is”, without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, BetPesa provides you with the Website on the basis that BetPesa excludes all representations, express or implied warranties, conditions and other terms which but for these terms and conditions might have effect in relation to the Website.

3. BetPesa’s total aggregate liability to you under or in connection with these Terms and Conditions does not exceed:

(a) the value of the bets and/or wagers you placed via your account in respect of the relevant bet/wager or product that gave rise to the relevant liability; and

(b) the amount of applicable monies, where such monies have been misplaced by us.

4. BetPesa shall not be liable, in contract, tort (including negligence) or for breach of statutory duty or in any other way for any of the following (whether incurred directly or indirectly):

(a) loss of profits;

(b) loss of business;

(c) loss of revenue;

(d) loss of opportunity;

(e) loss of data;

(f) loss of goodwill or reputation; or

(g) any special, indirect or consequential losses,

whether or not such losses were within the contemplation of the parties at the date of these terms and conditions.

5. Nothing in this Section F shall limit BetPesa's liability to pay the customer winnings or other sums properly owing to it, subject always to terms and conditions set out herein and the maximum winnings on products in Appendix One to these Terms and Conditions.

6. Nothing in these Terms and Conditions shall exclude or limit BetPesa’s liability for:

(i) death or personal injury caused by BetPesa’s negligence;

(ii) fraud or fraudulent misrepresentation; or

(iii) any liability which cannot be excluded or limited under applicable law.


 

G. OUR INTELLECTUAL PROPERTY RIGHTS

1. The contents of the Website are protected by international copyright laws and other intellectual property rights. The owner of these rights is BetPesa, its affiliates or other third party licensors.

2. All product and company names and logos mentioned on the Website are the trade marks, service marks or trading names of their respective owners, including BetPesa.

3. Except to the extent required to use a product for the purpose of placing bets or wagers, no part of the Website may be reproduced or stored, modified, copied, republished, uploaded, posted, transmitted or distributed, by any means or in any manner, or included in any other website or in any public or private electronic retrieval system or service including text, graphics, video, messages, code and/or software without our express prior written consent.

4. If you make use of a feature that allows you to upload material, information, comments, postings or other content to the Website ("User Content"), then the User Content will be considered to be non-confidential and non-proprietary and BetPesa has the right to use, copy, distribute and disclose to third parties any User Content for any purpose. BetPesa also has the right to disclose your identity to any third party who is claiming that any User Content posted or uploaded by you to the Website constitutes a violation of their intellectual property rights or of their right to privacy. BetPesa has the right to remove, amend or edit any User Content you make on the Website.

5. Any commercial use or exploitation of the Website or its content is strictly prohibited.


H. OTHER PROVISIONS

1. These Terms and Conditions, the Privacy Policy, the Cookies Policy, the Rules and any document expressly referred to in them and any guidelines or rules posted on the Website constitute the entire agreement and understanding of the parties and supersede any previous agreement between the parties relating to their subject matter. You acknowledge and agree that in entering into and agreeing to these Terms and Conditions, the Privacy Policy, the Cookies Policy, the Rules and any document expressly referred to in them and any guidelines or rules posted on the Website you do not rely on, and shall have no remedy in respect of, any statement, representation, warranty, understanding, promise or assurance (whether negligently or innocently made) of any person (whether party to this agreement or not) other than as expressly set out therein. Nothing in this clause shall operate to limit or exclude any liability for fraud or fraudulent misrepresentation.

2. In no event will any delay, failure or omission (in whole or in part) in enforcing, exercising or pursuing any right, power, privilege, claim or remedy conferred by or arising under these Terms and Conditions or by law, be deemed to be or construed as a waiver of that or any other right, power, privilege, claim or remedy in respect of the circumstances in question, or operate so as to bar the enforcement of that, or any other right, power, privilege, claim or remedy, in any other instance at any time or times subsequently.

3. The rights and remedies provided by these Terms and Conditions are cumulative and (unless otherwise provided in these Terms and Conditions) do not exclude any other rights or remedies available in law.

4. If any provision of these Terms and Conditions is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of these Terms and Conditions which shall remain in full force and effect.

5. You shall execute or cause to be executed all documents and do or cause to be done all further acts and things consistent with the terms of these Terms and Conditions that BetPesa may from time to time reasonably require in order to vest in and secure to BetPesa the full benefit of rights and benefits to be transferred or granted to BetPesa under these Terms and Conditions and for the protection and enforcement of the same and otherwise to give full effect to the terms of these Terms and Conditions.



6. Nothing in these Terms and Conditions shall create or be deemed to create a partnership, joint venture or principal-agent relationship between the parties and no party shall have authority to bind any other in any way unless expressly provided otherwise in these Terms and Conditions.

7. BetPesa shall not be in breach of these Terms and Conditions nor liable for delay in performing, or failure to perform, any of its obligations if such delay or failure results from events, circumstances or causes beyond its reasonable control including (without limitation) any telecommunications network failures, power failures, failures in third party computer hardware or software, fire, lightning, explosion, flood, severe weather, industrial disputes or lock-outs, terrorist activity and acts of government or other competent authorities. In such circumstances the time for performance shall be extended by a period equivalent to the period during which performance of the obligation has been delayed or failed to be performed.

8. BetPesa may assign, transfer, charge, sub-license or deal in any other manner with these Terms and Conditions, or sub-contract any of its rights and obligations under these Terms and Conditions, to any party including any company within the BetPesa group.

9. Any notice to be given under these Terms and Conditions must be in writing, in English and may be served by hand delivery, first class post, recorded delivery or registered post or airmail, email or fax to: (a) in the case of BetPesa, the address of the relevant BetPesa company as set out at the beginning of these Terms and Conditions or as displayed on the Website. Any notice shall be deemed to have been received: (a) if delivered by hand, at the time of delivery; (b) if sent by first class post, recorded delivery or registered post, at 09.30 (GMT) on the second clear day after the date of posting; (c) if sent by pre-paid registered airmail, at 09.30 (GMT) on the fifth clear day after the date of posting; (d) if sent by email, at the time of sending; and (e) if sent by fax, at the time of transmission by the sender.

10. The Appendices, the Privacy Policy, the Cookies Policy, the Rules and any document expressly referred to in them and any guidelines or rules posted on the Website form an integral part of these Terms and Conditions and shall have effect as if set out in full in the body of these Terms and Conditions. In the event of any inconsistency between the main body of these Terms and Conditions and the Appendices, the Privacy Policy, the Cookies Policy, the Rules and/or any document expressly referred to in them and any guidelines or rules posted on the Website, unless stated otherwise, the main body shall prevail.


 

I. COMPLAINTS, DISPUTES, GOVERNING LAW AND JURISDICTION

1. Should there be any claim or dispute arising from a past or current transaction, please Contact Us. If the Company is unable to settle the dispute, the Company may refer the dispute to an arbiter, such as the Betting Control and Licensing Board whose decision will be final (save in respect of any manifest error) subject to full representation given to all parties involved. No dispute regarding any bet/stake will result in litigation, court action or objection to a bookmaker's license or permit (including any remote operator's license or personal license) unless the Company fails to implement the decision given by arbitration.


 

 

2. Settlement of bets/wagers on American sports: In all cases bets/wagers on American sports will be settled using statistics and results as provided by each sport's governing body (obvious errors excepted). The relevant governing bodies are as follows, NFL, NCAAF, CFL, NBA, NCAAB, NHL, MLB, NASCAR, MLS and the PGA tour.

 

3. Subject to paragraph B.3.1 above, these Terms and Conditions and any dispute or claim arising out of or in connection with it or its subject matter, whether of a contractual or non-contractual nature, shall be governed and construed in accordance with the laws of Kenya regardless of the player's country of domicile.

 

4. By accepting these Terms and Conditions and/or placing bets or wagers and/or making use (whether authorised or not) of the facilities offered by BetPesa (whether through the Website or otherwise) and/or by using, visiting and/or accessing any part (including, but not limited to, sub-domains, source code and/or website APIs, whether visible or not) of the Website, you irrevocably agree that the courts of Kenya shall have exclusive jurisdiction to settle any dispute which may arise out of or in connection with these Terms and Conditions. Notwithstanding the foregoing, BetPesa shall be entitled to bring a claim against a customer in the court of the customer's country of domicile.

 

5. In the case of any dispute between the different language versions of these Terms and Conditions, the English language version shall prevail.

 

 

 

Sports and Special Event Betting

We accept bets/wagers for sporting and other special events that are advertised on the Website. All such bets/wagers are subject to the rules applicable to each sport, e.g. Soccer, Tennis, Boxing, etc. In a match between two teams where the participants are named, if any player is replaced prior to the match starting, all match bets placed prior to the change will be void, win or lose. Our general betting rules will apply to any situations not covered by the special rules.

Where the official result of a market is a tie and no price was quoted for that eventuality, all bets on participants involved in the tie will be void and stakes will be returned.

The result of a match or event will be determined on the day of its conclusion for betting purposes, subject to confirmation by the relevant sport's governing body. Any subsequent enquiry that may result in an overturned decision will not be recognised by bet365, and original settlement of bets will stand.

If the venue for a sporting event is changed, all bets placed based on the original venue will be made void and stakes refunded, unless otherwise stated.

Odds on coupon - For specified sports we have a coupon, listing odds on betting opportunities within specified time frames of the next 3/6/12/24/48/72 hours. Bets stand irrespective of fixture time changes.

 

 

 

MAXIMUM WINNINGS

The maximum winnings in any 24-hour period for each sport are detailed below and are exclusive of stake. The maximum winnings are quoted in Kenyan Shillings as a base currency to ensure consistency across the world, but currency equivalents apply for actual payouts.

Where a multiple bet has been placed which involves events with different maximum winnings limits then the lowest limit will apply. All maximum winnings limits apply to any one customer, or group of customers acting together, who have placed bets containing the same selections, including where placed in a series of bets, at a range of prices, over a number of days using different betting accounts and/or across different betting channels. Should we have reason to believe that a number of bets have been placed this way, the total payment of all those bets combined will be limited to one single maximum winnings payout.
 

  • limited to, a copy of passport or national ID card, driving license and a recent utility bill listing your name and address as proof of residence.
  • It is also forbidden to create an account using one or more personal details that belong to anyone else. In case we should notice that the information associated with a certain client account are not those of the account holder.
  • Any taxes on winnings or prize is your exclusive responsibility.
  • You cannot sell or transfer your account, or acquire accounts from other players. It is also prohibited to transfer funds between player accounts.
  • The company reserves the right to refuse the opening account from any applicant or to close the accounts at any time and without any obligation to communicate a specific reason.
  • The company reserves the right to cancel any open bets, block all payments, and to withhold any funds then deposited in your account because of a violation of the rules mentioned in this terms and conditions.
  • To open an account, it is required to choose a username and password, and to provide the personal details. Clients are directly responsible for the security of their account, so you need to keep strictly secret username and password in order to prevent unauthorized access to your account. To protect your account, we advise to change your password on a regular basis. The company will not be responsible and will not be held liable for any claim regarding that account and all activities on our website conducted from your account will be considered as valid, even If the account holder misplaces, forgets, loses, or shares with a third party their username and/or password, or is otherwise unable to enter the Website for any reason other than our errors. If you believe any of your Account information is being misused by a third party, or your Account has been hacked into, or your password has been discovered by a third party, you must Contact us.
  • The company reserves the right to cancel any open bets, block all payments, and to withhold any funds then deposited in your account if:
    • your account has been used in a fraudulent manner;
    • a series of bets containing the same selections has been placed by or for the account of the same individual or syndicate of individuals:
    • There is a violation of the rules mentioned in this terms and conditions
  • You can contact us if you want to close the account. The account can be closed once balance is 0 and all the pending bets are settled. In the case, we suspend or close your account, and your account balance shall be negative, the account will be suspended or closed until the amount owed to us has been paid in full.
  • You can set from your account options self-exclusion for indefinite or definite time and limits on deposit, loses and wagers.
  • The account will be considered inactive if will not recorded any activity for a period at least of 6 months.
  • Any obscene language, insult or threat either in verbal or written form addressed to the company and its employees will not be tolerated for any reason. In case of persistent abuse, we reserve the right to close your account permanently with no further explanation together with the account balance.
  • You agree not to use the Websites or any of its Products and Services to:
    • use or transmit any Content or information that you do not have the right to post or use, under intellectual property, confidentiality, privacy orother applicable laws;
    • use or transmit unsolicited or unauthorized information or content,including advertising or promotional materials, "junk mail,""spam," "chain letters," "pyramid schemes," orany other form of unsolicited or unwelcome solicitation or advertising;
    • use or transmit information or content that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment or otherwise interfere with or disrupt the Websites Products and Services or servers and networks connected to the Websites Products or Services, or that disobeys any requirements, procedures,policies or regulations of networks connected to the Websites Products or Services;
    • Post or transmit Content that is harmful, offensive, obscene, abusive, invasive of privacy, defamatory, hateful or otherwise discriminatory, false and misleading, incites an illegal act, or is otherwise in breach of your obligations to any person or contrary to any applicable laws and regulations;
    • Use or attempt to use another's account, service, or personal information;
    • Remove, circumvent, disable, damage or otherwise interfere with any security-related features that enforce limitations on the use of the Websites Products or Services;
    • Attempt to gain unauthorized access to the Websites Products or Services, other accounts, computer systems or networks connected to the Websites or Services, through hacking password mining or any other means or interfere or attempt to interfere with the proper working of the Websites or Services or any activities conducted through the Websites or Services;
    • Use any means to bypass or ignore robots.txt, or other measures we use to restrict access or use of the Websites or Services;
    • Impersonate another person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity.
  • You agree that you may not (and may not authorize another party to):
    • frame or otherwise co-brand the Websites or Services (for example, by displaying a name, logo, trademark or other means of attribution of a third party that is reasonably likely to give the user the impression that that third party has the right to display, publish or distribute the Website or Service);
    • use any Website or Service in any manner that could disable, overburden, damage or impair such Website or interfere with any other party’s use and enjoyment of any Website or Service.

 

Provisions

 

  • If any provision of these Terms and Conditions is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of these Terms and Conditions which shall remain in full force and effect.
  • In such instances, the part declared invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, our original intent.
  • In the case of there being any discrepancy or inconsistency between these Terms and any pages, contents, or parts present in the website, these Terms and Conditions will prevail.
  • In the case of there being any discrepancy or inconsistency of these Terms and Conditions between the English version and other language version, the English version will prevail.
  • These Terms represent the entire agreement between you and us with respect to your access, account and use of the services. Hereafter accessing or using the Service, you acknowledge having read, understood and agreed to these Terms and Conditions.

 

 

 

 

 

 

 

Property Rights

 

  • All the services provided to you by us are owned by The company or a third party provider, and they are protected by international copyright laws. The website, services, and third parties, must be used for the only purposes indicated in these Terms and Conditions. You do not own any intellectual property rights in the software or third parties software. Any use, reproduction, or copying of logo, name, and trademarks owned by The company or its third parties is strictly prohibited.
  • You are not permitted to enter, access, or attempt to access our website, its services, contents, and third parties through automated program, robots, or similar devices, for:
    • To bypass the security system;
    • To make any changes to our software;
    • To copy or translate the software;
    • To make any attempt to discover the source code of the software.

 

Third Parties

 

  • We do not allow any employee or anyone else connected to a third-party provider to use any of our services offered.
  • Third party products may require you to agree to additional terms and conditions regulating the use of their products. It is your responsibility to check them before agreement.
  • Registering an account with us you accept that we use third party services.

 

 

 

Liability and Disclaimer

 

  • It is our liability to pay the winnings in conformity with these Terms and Conditions.
  • We cannot be held liable for:
    • bet amounts lost by you as per agreement of these terms and condition;
    • Your registration on our website, use and reuse of the services;
    • errors on the site or services that are the result of incomplete or wrong information that a client or a third party provided;
    • the unauthorized use or interception of information processed by us;
    • damage and amounts losses arising from deposit/withdrawals request and caused by you, third parties, financial institution (i.e. if you request to deposit/withdraw from/to third parties, if you provide incorrect details, service issues of financial institution);
    • your subscription on our website, and use or reuse of the services, materials and contents by you;
    • the services provided by financial institutions that are used by you;
    • the accuracy of information like data, contents, or material published on our websites and services of our website and third parties;
    • any damages or losses that derive from dysfunctions of our website/services and caused using an ISP (internet service provider), browser, or software not managed by us;
    • Interruption of the services at any time or for any period.
  • The company and/or its employees, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents or retailers, shall be indemnify from any expenses and damages that arise as a consequence of:
    • your registration and use of the website and services;
    • errors that are the results of incomplete or wrong information provided by you;
    • services provided by your financial institution, bank or card services used by you;
    • your participation in the game or acceptance of any prize

 

 

 

 

 

 

 

Betting Procedures

 

  • We approve only bets made online through the website, including mobile device. Bets cannot be accepted in any other form (email, post, fax, etc.) or through any other media not approved by the company.
  • We do not approve bets on credit: the acceptance of a bet is subject to sufficient funds on your account. If the stake is only partially covered by the balance, the bet will be valid but the stake will be reduced to the actual funds held and so will do the relative winnings.
  • The company reserves the right to accept or rejected (totally or partially) the bets at his own discretion. Once a bet is submitted and accepted, the amount is deducted from your funds. In case of bets rejected, the corresponding amount will be credited in the account. In case of bets partially accepted, the exceeding amount will be credited and you will receive a proposal for the remaining amount. It is your responsibility to confirm our proposal.
  • Bets are valid within the meaning of these terms and conditions and we are not liable if you do not fully understand any of the terms involved. It is your responsibility:
    • To ensure the instructions have been received correctly by us;
    • To check your Bet List if you are not sure a bet has been confirmed;
    • To ensure the bet details selected by you are correct;
    • To check our Sport Rules and Betting Options before placing a bet;
    • To Contact us if you do not fully understand or you have any doubt.
  • We reserve the right to limit the maximum potential pay out for each bet or combination. If the winning exceed the limit, we will warn you with a message and a proposal in order to apply the maximum limit. You can accept the proposed bet prior the confirmation and if confirmed you will be deemed to have accepted the winnings limit.
  • The company reserves the right to terminate an event in case of suspicion of match fixing (events where the outcome is partially or totally pre-determined). Betting on match fixing will be considered invalid and in case of multiple bets every single event will be considered void with an odd equal to 1. If the bet is placed with the clear intention to defraud the Company, we reserve the right to suspend the account and report it to the authorities
  • The dates and times displayed through any communication media by us have only an indicative value and are subject to time and date changes. Only the effective starting date and time of the event are valid. In case a bet is placed after the effective start of an event, it will be considered void, and in case of multiple bets, settlement will be made with respect to the valid selection.
  • The result for the settlement of the bets is always the one obtained on the field. Subsequent decisions by any competent authorities won’t be taken in consideration.
  • Bets where the result of one section has an influence on the result of another (e.g. Arsenal-Liverpool final result 1 combined with Arsenal-Liverpool partial/final result 1/1 etc.) are not permitted. If a bet of this type is erroneously accepted, the bets influenced by it will be considered at an odd of 1 (void).
  • All the bets settlements are processed at the end of the event within the next 5 hours or only if the official result is acquired. In case of antepost selections, the bets will be settled after the end of the competition/round/phase, to which they are related. In case of bets on live betting events, settlement could start while the match is still in progress. For any other Special or Specific bets, The Company will reserve the right to settle the bets at its own discretion, and timing.
  • In case of a betting event that is postponed or interrupted, such event will be considered valid, if it is completed by the end of the following day, local time. If the betting event did not take place within the relevant time frame or at the listed venue, or if a competitor, team or participant does not take part in the betting event, the bet is considered void. A betting event that is interrupted for any reason (even in the last minute), and not continued and finished within the relevant time frame, is considered void. If a soccer match, or any other betting event for which extra time is not valid for the outcome of the bet, is interrupted during extra time the bets relating to regular time will stand. When a betting event is void, the sign in the list of results will be V-V with odds equal to 1. This rule is subject to any more particular rules relating to specific sporting events set forth in the Sport Rules.
  • A team/player displayed on the left side is considered to be the home team/player and the one displayed to the right is considered to be playing away. If a match is being played at a neutral venue, the (n) sign or the name of the venue will be displayed (except for live betting and friendly matches), and the left/right side of displaying the teams/players will be irrelevant. If a home team, for whatever reason (for example preservation of a playing surface or supporter stands not big enough) chooses to play its match on some venue other than their official one, they will be still considered as the home team and no ‘n’ sign will be necessary. In case of an error on our website regarding the place where a match is being played (for example, if the sign (n) is shown in a match which is not played on a neutral field, or if that sign is omitted in a match played on a neutral field), all bets will be considered void. If the error is established after payment of the bet, the Company obtains the right to withdraw any potential winnings gained due to an error during the payment of the bet.
  • In case of equal position/result of two or more competitors, the applied odds will be the odds of acceptance divided by the number of competitors that share the same result. If, for example, two competitors with the odds of 2.80 and 1.90 share the same result (both are declared winners) the payout odds will be: 1.4 (2.80:2) and 0.95 (1.90:2).
  • In case of Antepost selections, and more in generals in all sport and non-sport events where the winner needs to be chosen between a list of participants, in case one or more members are not able to take part to the event for any reason, and at least one of them has odds for winning the event equal or under 5, we reserve the right to declare all bets regarding the winner (and linked markets) void.​​
  • In case of irregularities impacting upon the outcome of a betting event (e.g. team playing with youth squad because of strike/protest/illness etc.) we reserve the right to declare the whole betting event void even after its termination.
  • Notwithstanding what stated in these terms & conditions, we reserve the right to cancel any of the accepted bets before the start of the first betting event for any other reason. In such cases a communication informing the client of the cancellation of the bet will be sent to the client’s registered email address or a private message will be sent to the user’s betting account. In any of these events, the decision of the bookmaker is final.
  • All odds are subject to fluctuation; the valid odds for the calculation of the winnings are those registered in the data processing of our system while placing the bet. It is the client's responsibility to verify the effective odds via the channels made available on the website.
  • The company reserves the right to cancel the odds in case of evident mistakes. In case of multiple bets the wrong odds will be void and the other valid selection will be settled normally.
  • When there is a clear wrong fixture (player name or player team), the settlement for all the bets will be void, and in case of multiple bets the other valid selection will be settled normally.
  • We reserve the right to suspend any market/s and/or event/s until further notice or permanently at our sole discretion.
  • In case multiple bets on selections where the outcome of one can be considered to impact or to depend on the outcome of the other are accepted in error (i.e. a team to win a competition and to win a single match inside that competition), such selections will be deemed void, and the bet will be settled upon the remaining selections (if any available).

 

 

 

 

 

Payment Methods

 

  • You must deposit funds into your account to use our services on the website. To see all the information about deposit/ withdrawal procedures, payments solution, and fee/charge, please visit our Deposit/withdrawal page.
  • The currency choice during the registration cannot be changed. All the deposit in any other currency will be converted to your account currency using a daily exchange rate.
  • In case we should notice any suspicious activity relating to currency exchanges by use of our website, including relating to money laundering or wire fraud, we reserve the right to cancel any open bets, suspend or close the account and block all payments, pending the outcome of any customary investigation and determination of damages that may have incurred. In addition, we reserve the right to withhold any funds then deposited in your account to recover any damages that may have been incurred as a result of a violation of this rule.
  • The company is not a financial institution and uses thirds parties electronic payment solution. Your account will only be credited after an approval and an authorization code is received from the payment institution. Also you are not entitled to any interest on your deposits.
  • You must inform us immediately if any amount is credited by mistake to your account. It is your liability for any use of funds credited erroneously.
  • It is against the law to deposit funds accrued from illegal activities.
  • You can deposit funds to your personal account only from a bank account of which you are the account holder, in another way we reserve the right to invalid any deposits and to void any activity arising from the such funds.
  • Money deposited in your account are for the only purposes to user our services in your own name. In the case we have reasons to believe that the funds are deposited without any intention to use our services, we reserve the right to suspend the account and also to report to the relevant authorities.
  • You agree to make all payments to us in good faith and not attempt to reverse a payment made or take action which will cause such payment to be reversed by a third party in order to avoid a liability legitimately incurred. You will reimburse us In case of any chargeback, denial or reversal of payment you make.
  • Once you complied with the criteria present in our Terms of Use and AML Procedures, you can withdraw your balance according to the policy specified in this section and the procedures shown at the page Deposit/withdrawal.

All withdrawals must be made to the original debit, credit card, bank account, method of payment used to make the payment to your Account. We may, at our own discretion, allow you to withdraw to a payment method from w

  • which your original deposit did not originate. This will always be subject to additional security checks.
  • To approve a withdrawal request make security checks in order to prevent possible fraudulent actions.
  • In order to proceed processing with the withdrawal request, you have to provide us the documentation as follow:
    • Copy of valid document (Passport, Id Card, Driving License);
    • Proof of address (Utility bill that proof name, surname, and address);
    • Copy of any credit card used

You need also to keep update any changes.

  • If you haven’t placed bets in an amount at least equal to the value of the amount deposited by you in your account prior to requesting a withdrawal, we reserve the right to make a charge to the customer’s account to cover all reasonable costs relating to both the deposit and withdrawal. If necessary, the value of the withdrawal requested may be reduced accordingly.
  • The violation of these Terms and Conditions including but not limited to the illegal claiming of bonuses, we have the right to retroactively cancel affected bets, and to reclaim bonuses or corresponding winnings

 

 

SECURITY

 

The company ensures that online security is the priority and extremely important for all the customers. The Company is aimed to ensure that personal details and information is 100% secure and Safely Secured by following the Highest standard in the Market.


 

 

 

 

 

Encryption

The company uses a State-of-the-art technology including a 256-bit SSL digital encryption to secure all the sensible Information, (Please have a look for the padlock icon Situated on the right of the Url Field). This shows that customers are in a secure area and that any details sent are encrypted.

The company does its best to use the same security systems as banks and credit card companies use, and to maintain customer information security and integrity is the company Number one Priority.


 

Auto Time Out

 

Our systems automatically count the periods of inactivity when the players are logged on and will automatically 'time out' the session for protection.


 

Firewall Security System

 

The company is using a firewall system to keep sealed the security of the IT environment from the open WWW. A firewall system is a network security system, either hardware- or software-based, that uses rules to control incoming and outgoing network traffic. A firewall acts as a barrier between a trusted network and an untrusted network. A firewall controls access to the resources of a network through a positive control model. This means that the only traffic allowed onto the network is defined in the firewall policy; all other traffic is denied.


 

Verification and Protocols

 

Each account is verified and stored securely inside our database system. Once the information is received from our players, they will be kept as secure as possible and random checks are runs, to make sure the integrity of the data is always in line with the Regulators. Our Fraud & Payments team has the ability to check all the players info and if something is not in line with the information/data submitted, actions on the player can be taken and the account will be frozen until the situation is clarified.